VPN.ac review – Based on analytics and real user experience

It has been more than 4 years since I have not updated VPN.ac review and the time has come. Earlier we had some software bug problems as well as server performance issues. Since then VPN.ac expanded its country coverage to more than 20 countries, updated its software many times and brought about new DNS resolvers to provide a more reliable environment for its users.

Let’s start over from the very beginning and put VPN.ac into many stressing tests to make sure if it was developed good enough to meet our expectations.

Annual

4.8$/ Month
4.8$/ Month
  • PPTP, L2TP, OpenVPN
  • 21 countries
  • Unlimited bandwidth + P2P allowed
  • Zero log
  • Simultaneous connections on up to 6 devices
  • 7-day money-back guaranteePlease read the refund policy below

6 Months

6$/ Month
6$/ Month
  • PPTP, L2TP, OpenVPN
  • 21 countries
  • Unlimited bandwidth + P2P allowed
  • Zero log
  • Simultaneous connections on up to 6 devices
  • 7-day money-back guaranteePlease read the refund policy below

3 Months

8$/ Month
8$/ Month
  • PPTP, L2TP, OpenVPN
  • 21 countries
  • Unlimited bandwidth + P2P allowed
  • Zero log
  • Simultaneous connections on up to 6 devices
  • 7-day money-back guaranteePlease read the refund policy below

1 Month

9$/ Month
9$/ Month
  • PPTP, L2TP, OpenVPN
  • 21 countries
  • Unlimited bandwidth + P2P allowed
  • Zero log
  • Simultaneous connections on up to 6 devices
  • 7-day money-back guaranteePlease read the refund policy below

Country, server coverage, and performance test

Even though so much time has passed, VPN.ac has kept the server coverage less than its competitors. Today, the company has VPN servers in 21 different countries. While the coverage for the USA and the European countries is as expected, I cannot tell you the same for the Middle East, Southern America, Africa, and the Western Asia.

You can take a detailed look at the coverage map…

Long way to go!

Unfortunately, I was expecting higher map coverage after 4 years. 21 countries so far! It is not enough. Any person located in Southern America, Middle East, and Western Asia will most probably have slow speed performance.

Let’s talk about the numbers, not about the possibilities!

Save %46 now!

Enjoy ultimate privacy with no-log policy and double hop servers. VPN.ac provides reliable VPN service with a reasonable price. The daily browsing speed is fairly fine, yet popcorn time performance may let you down. Try VPN.ac now!

4.8$ 9

VPN.ac speed test results

I have tested VPN.ac in many different categories. Surprisingly, the results varied a lot depending on the countries and the devices.

RegionDownload / MBpsUpload / MBps Ping
Mobil 4G34.4431.6283
Mobile Wifi4.55.9362
North America
New York2.870.65287
Chicago1.21.89322
Dallas2.121.78359
San Jose1.851.54406
Los Angeles2.261.68430
Canada - TorontoFailedFailedFailed
Canada - VancouverFailed (Full capacity)Failed (Full capacity)Failed (Full capacity)
Canada - Montreal1.53.81341
Mexica1.722.74411
South America
No server
Europe
England14.24.49134
Germany3.194.73123
France3.324.72128
Spain1.714.74176
Netherlands16.245.11127
Romania14.674.95141
Asia
Hong Kong1.042.1588
Japan0.280.69621
South Korea0.722.11683
Africa-Middle east-India
No server
Others
Australia0.581.44916
Double Hop
New York - Netherland7.274.7282
UK - Netherland3.064.82133

First of all, VPN.ac gave me the top mobile speed experience. Yet, I can name the North America servers on PC as a disaster, whereas some of the European servers did a good job.

By simply looking at the server performance in each USA state or any other country, it is possible to come to a conclusion that the servers are not managed properly with the hardware or the connection speed.

If you plan to use the VPN.ac on your mobile device, you will get an amazing speed as well as reliable performance. Moreover, if you are located in a European country, make sure that you are connected to Netherland servers as the other may let you down.

Furthermore, I was expecting double hop performance would be lesser than single encryption servers. However, double hop servers are greatly optimized and I get an unexpected speed performance.

Torrenting performance

A new show aired a few days ago and I decided to download it with VPN.ac. The show was around 250 MB. I connected to Netherland P2P server and started Vuze.

Please click the image to see in a bigger size.

vpnac torrenting performance

It took less than 4 minutes to download full show. The download speed peaked up to 2.44 MB/S and the best part was -it was stable. VPN.ac passed our torrenting test with great download speed values.

While downloading a torrent file, make sure to use a P2P optimized server both for anonymity and the speed performance.

Popcorn time experience – Is it fast enough?

No, it is not.

Contrary to the great speed performance I got on torrenting, I was kind of unpleasant with the VPN.ac Popcorn time performance. I connected to the Netherland P2P server and started the software to watch a popular TV show.

It took more than 30 seconds to collect the seeds and start downloading the show. The download speed was around 250 KB/S and I had to wait more than 2 minutes just to see the very beginning of the show.

GIF

After waiting a few more minutes the download speed reached up to 400 KB/Sec -that is kind of acceptable, only if you are an extremely patient person.

VPN.ac failed Popcorn time test!

back to menu ↑

VPN.ac NetFlix and BBC iPlayer experience

After having a bad experience with Popcorn time, I doubted that VPN.ac would not work for the Netflix but it proved me wrong. I connected to double hop “New York – Netherland” server, I was able to watch the Netflix show in HD quality.

The browsing speed was fast and the first try was a success. In case, VPN.ac is not working with Netflix, make sure to connect USA double hop servers and if the problem still persists, you can simply contact the customer support and learn the working server.

Save %46 now!

Enjoy ultimate privacy with no-log policy and double hop servers. VPN.ac provides reliable VPN service at a reasonable price. The daily browsing speed is fairly fine, yet popcorn time performance may let you down. Try VPN.ac now!

4.8$ 9

 Is VPN.ac working with BBC iPlayer?

Yes, it is. All you have to do is just connect to the right server. As we are all aware, websites such as Netflix and BBC iPlayer blocks the VPN providers. However, there is always a way out of this restriction.

If you happen to connect to any normal UK server, you will get caught by the iPlayer system and won’t be able to play the shows. However, when you connect to double hop London – Netherland servers, you will have an amazing and smooth streaming experience with the BBC iPlayer.

vpn.ac is working with bbc iplayer

back to menu ↑

Pricing and refund policy

VPN.ac has four different plans starting from 9$/Month to 58$/Year. Each plan gives us the same features.

What is great about VPN.ac is that they accept Bitcoin and this will give you a lot more anonymity than the other VPN service providers.

Annual

4.8$/ Month
4.8$/ Month
  • PPTP, L2TP, OpenVPN
  • 21 countries
  • Unlimited bandwidth + P2P allowed
  • Zero log
  • Simultaneous connections on up to 6 devices
  • 7-day money-back guaranteePlease read the refund policy below

6 Months

6$/ Month
6$/ Month
  • PPTP, L2TP, OpenVPN
  • 21 countries
  • Unlimited bandwidth + P2P allowed
  • Zero log
  • Simultaneous connections on up to 6 devices
  • 7-day money-back guaranteePlease read the refund policy below

3 Months

8$/ Month
8$/ Month
  • PPTP, L2TP, OpenVPN
  • 21 countries
  • Unlimited bandwidth + P2P allowed
  • Zero log
  • Simultaneous connections on up to 6 devices
  • 7-day money-back guaranteePlease read the refund policy below

1 Month

9$/ Month
9$/ Month
  • PPTP, L2TP, OpenVPN
  • 21 countries
  • Unlimited bandwidth + P2P allowed
  • Zero log
  • Simultaneous connections on up to 6 devices
  • 7-day money-back guaranteePlease read the refund policy below

If the service is not working fine for your end, and you want to ask for a refund, make sure to do so within 7 days. You will be %100 refunded.

back to menu ↑

Desktop software and mobile apps

In the VPN.ac tutorials page, you will be able to download the software. Currently, VPN.ac has 4 different software dedicated to Windows, MAC, iOS, and Android.

Once you install the desired software, an old looking, yet, easy to use software will welcome you.

vpnac software interface

In this page, you can choose your location and protocol. Once you have done that, simply click on the connect button. That is it!

In the settings page, there are not many configurations you can do. However, I would like to take your attention to two important features.

  1. Getaway removal is a great feature to shut down all of your internet activity if the VPN connection is dropped.
  2. If you are living in China for some reason, you should definitely tick “I am in China” feature. This will give you unique server options on the first page so that you can easily bypass the censorship in China

My overall experience with the software was fine but I did not like the interface. It looks old and needs improvement.

  • No server search option,
  • If you have a connection problem with the PPTP, you have to choose OpenVPN. Software bug does not allow you connect back with PPTP protocol.
  • Even the servers are not full, sometimes I get “Full capacity” error. (I checked “VPN nodes status”)

However, there is one simple but a great option: you can easily change the server by a right click.

Save %46 now!

Enjoy ultimate privacy with no-log policy and double hop servers. VPN.ac provides reliable VPN service at a reasonable price. The daily browsing speed is fairly fine, yet popcorn time performance may let you down. Try VPN.ac now!

4.8$ 9
back to menu ↑

Security protocols

Currently, VPN.ac protocols consist of OpenVPN, L2TP, and PPTP. As for the OpenVPN, we have 4 different encryption options: OpenVPN ECC, XOR, 128 and 256 bit. Each will give you different performance results.

In order to enhance your privacy, VPN.ac provides double hop servers along with which your data will be encrypted twice between two specified servers.

Furthermore, in the settings page, we can take additional security measurements by ticking: “getaway removal and IPv6 options”

VPN.ac for mobile devices

Contrary to old looking desktop software, VPN.ac has a classy and modern looking mobile app. It is extremely easy to use and you can activate it with a single tap.

vpnac mobile app interface

Server selection is super easy. The app piles up the servers locations on different continents as well as usage purposes. As the number of the countries are few, you won’t have any difficulty to find your desired location.

The absence of the search bar is a big loss, though.

In the second -preference menu, we can:

  • connect on boot – a handy feature if you are in need of constant privacy.
  • pause VPN connection after screen off – will help you stop the data transfer between your ISP and VPN server so that you can save some bandwidth.
  • auto connect – once you tap on the desired server, the app will automatically connect to it.

Moreover, we have some advanced settings. In this menu, we can:

  • choose between OpenVPN protocols.
  • change the ports.
  • select “I am in China” so that special servers will come up on the server list.
  • tick small packets to reduce the usage of metered connection bandwidth.
  • exclude apps so that chosen apps will not be using the internet through VPN connection.

Free services from VPN.ac

VPN.ac has a free IP info and leak test website giving us in-depth information about our online identity.

back to menu ↑

Is VPN.ac working properly?

Yes, it is. I have tested VPN.ac in many categories and it is just working fine both on the desktop and mobile devices. Except for the slow popcorn time experience, I was satisfied with the service.

Save %46 now!

Enjoy ultimate privacy with no-log policy and double hop servers. VPN.ac provides reliable VPN service at a reasonable price. The daily browsing speed is fairly fine, yet popcorn time performance may let you down. Try VPN.ac now!

4.8$ 9
back to menu ↑

Customer support

At the moment, VPN.ac does not have live chat service. However, the ticket system is working fine and they are super fast. Their knowledge base is full of useful articles. In many cases, you can solve your problem by simply searching the issue in the knowledgebase. That is a big point for the VPN.ac customer support.

Still!

I have to test their response time.

Yesterday night I sent an email 11 PM GMT +2. Now It is 5 PM GMT +2 and still, I am waiting for a response…

back to menu ↑

VPN.ac logging policy! Does VPN.ac keep logs?

VPN.ac has so many measurements to keep you off the record:

  • bitcoin payment
  • encrypted customer support networks etc…

As the legal policy states:

We do not log/monitor your activity such as: web browsing, IM conversations, file transfers, DNS queries etc. We keep connection (to our servers only) logs for troubleshooting/support purposes and they are automatically deleted on a daily basis.

Simply, they do not keep any logs. Yet, it does not mean that you can use VPN.ac for any kind of criminal activities such as fraud, spams, DDoS, terrorism etc… Keep that in mind.

Annual

4.8$/ Month
4.8$/ Month
  • PPTP, L2TP, OpenVPN
  • 21 countries
  • Unlimited bandwidth + P2P allowed
  • Zero log
  • Simultaneous connections on up to 6 devices
  • 7-day money-back guaranteePlease read the refund policy below

6 Months

6$/ Month
6$/ Month
  • PPTP, L2TP, OpenVPN
  • 21 countries
  • Unlimited bandwidth + P2P allowed
  • Zero log
  • Simultaneous connections on up to 6 devices
  • 7-day money-back guaranteePlease read the refund policy below

3 Months

8$/ Month
8$/ Month
  • PPTP, L2TP, OpenVPN
  • 21 countries
  • Unlimited bandwidth + P2P allowed
  • Zero log
  • Simultaneous connections on up to 6 devices
  • 7-day money-back guaranteePlease read the refund policy below

1 Month

9$/ Month
9$/ Month
  • PPTP, L2TP, OpenVPN
  • 21 countries
  • Unlimited bandwidth + P2P allowed
  • Zero log
  • Simultaneous connections on up to 6 devices
  • 7-day money-back guaranteePlease read the refund policy below

Summing up!

VPN.ac is a reliable VPN service provider granting us stable service with its desktop software and mobile apps. The service can be used in a multipurpose as it is easy to bypass any kind of censorship, watch Netflix and BBC iPlayer, and download torrent files with super fast P2P servers. Furthermore, double hop servers with a great deal of encryption will help the online anonymity hit the top level.

While no-logging policy, the acceptance of the Bitcoin as a payment option, and 6 simultaneous connection is a big plus, slow popcorn time performance is a minus, though.

6.3 Total Score
Double hop - Double privacy

Enjoy ultimate privacy with no-log policy and double hop servers. VPN.ac provides reliable VPN service with a reasonable price. The daily browsing speed is fairly fine, yet popcorn time performance may let you down. Try VPN.ac now!

Performance
6
Software
6
Price
7.5
Customer support
5.5
PROS
  • Bitcoin payment option
  • No logs
  • 6 simultaneous connection
  • Great choice for torrenting (P2P), Netflix, and BBC iPlayer
  • Stable servers
CONS
  • Slow popcorn time speed performance
  • Limited map coverage
Add your review  |  Read reviews and comments

1 Comment
  1. Horrible experience with this vendor. When trying to connect, I got constant error messages saying the tap drivers are all in use, and to please uninstall and reinstall the VPN.ac software. VPN.ac said it was someone else’s problem or my lack of understanding of my own PC and definitely not their fault. I finally gave up and asked for a refund of the remainder of the year’s subscription. None given. I’d find another vendor with a lot better product and customer service. These guys are really arrogant.

Leave a reply

Your total score

non ut Aliquam vulputate, id, tempus id Nullam suscipit tristique mattis
VpnXD

Send this to a friend