CyberGhost review – Based on analytics and real user experience

CyberGhost is a Romania based VPN service provider giving us a dedicated VPN experience along with a brand new, minimalist software and apps. Via their software, the company claims that “their service will work under any scenario.” In this detailed Cyberghost review, we will dig into any features the service has and check if they are working properly or not.

18 months

2.75$/ Month
2.75$/ Month
  • PPTP, L2TP, OpenVPN, IKev2
  • 50+ countries
  • 3000+ servers
  • No loggingCyberghost does not log your activities. Yet, please check their policy about logging your user logs.
  • Simultaneous connection up to 7 device
  • 30-day money back guarantee

1 Month

12.9$/ Month
12.9$/ Month
  • PPTP, L2TP, OpenVPN, IKev2
  • 50+ countries
  • 3000+ servers
  • No loggingCyberghost does not log your activities. Yet, please check their policy about logging your user logs.
  • Simultaneous connection up to 7 device
  • 30-day money back guarantee

6 month

7.99$/ Month
7.99$/ Month
  • PPTP, L2TP, OpenVPN, IKev2
  • 50+ countries
  • 3000+ servers
  • No loggingCyberghost does not log your activities. Yet, please check their policy about logging your user logs.
  • Simultaneous connection up to 7 device
  • 30-day money back guarantee

Country, server coverage, and performance test

Currently, Cyberghost offers their VPN service in 60 different countries with more than 3000+ servers. North America, Europe, and Asia are greatly covered. However, I cannot tell the same for South America, Africa or the Middle East.

So, the company does not have a great map coverage. Yet! How about server performance?

I run stress tests on Cyberghost servers. Below you can see the results from different parts of the world.

Cyberghost speed test results

RegionDownload (Mbps)Upload (Mbps)Ping (Ms)
Mobile - Wifi8.045.0285
Mobile - 4G9.069.51100
North America
New York6.084.1283
Chicago4.812.46331
Dallas4.853.26355
San Francisco4.452.83450
Los Angeles4.23.08420
Canada - Montreal6.283.85313
Canada - Toronto0.762.92325
South America
No server
Europe
England14.354.6148
Germany15.234.64131
France8.392.07137
Spain11.064.51187
Netherlands9.334.53126
Ukraine12.454.54163
Poland11.94.62169
Asia
Hong Kong3.322.23557
Japan3.012.16592
Others
Israel5.82.82298
Australia1.512.08722

Stable servers, reliable software, and amazing speed performance. You will have this trilogy if you use Cyberghost VPN.

If you take a look at the speed table above, you will realize there is not any speed performance gap between two related servers. Even I was running the test from Europe, USA servers proved to be performing super fast. That is to say, when you want to stream a USA website in any other country, you will get HD  quality.

As for Europe, the average speed was around 10 Mbps. This performance placed Cyberghost among the fastest VPN providers.

It would not make any sense to comment about the Asia speed performance as I was running the stress test in Europe. However, getting a speed value more than 3 Mbps from Hong Kong and Japan was surprising, indeed.

Cyberghost torrenting performance

It was kind of weird experience to download a torrent file with Cyberghost. In order to do this, we are supposed to connect to a P2P allowed server. Just like the previous reviews, I chose the Netherland P2P location and started to download a 1.02 GB file.

cyberghost torrent speed performance improved drastically

Unlike the average Netherland speed performance above, Cyberghost hit up to 4.5MB/sec and helped me download 1 GB file under just 5 minutes.

Even the server was polluted with %46 usage, Cyberghost offered an amazing speed performance as well as stable download process.

If you like to download plenty of torrent files -and you are an impatient guy, then you should definitely give a Cyberghost a shot.

Cyberghost Popcorn time experience

Popcorn time offers loads of free movies and tv series for us. However, free can sometimes be costly if you download copyrighted materials with your own IP address. That is why you need a good VPN service.

Just like torrenting experience, we also tested a random 1080p movie with P2P allowed Netherland. Below you can see the amazing speed performance.

cyberghost can help you stream popcorn time videos on full hd quality without any lagging issues

It took around 10 seconds to reach out to active peers and start downloading the movie. Then the download speed almost hit 6MB/s.

Within other VPN service providers, Cyberghost is the number one performance for downloading a torrent file.

Furthermore, download speed was so stable that the background download process went on smoothly. Cyberghost is highly recommended if you like to download torrent files constantly.

Still, there is a catch for this great speed performance. According to the “Terms of Conditions” transfer volume limits each user with 80 GB/month cap including both downloads/uploads.

The limit is equal to 80 full HD 150 HD movies per month. You should do your math before purchasing the service.

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Cyberghost NetFlix and BBC iPlayer

Only the last year when we wrote our first review about Cyberghost, it failed with the Netflix. Several weeks later after the review, I got an email about the upcoming software updates to fix all kinds of streaming problems.

That time has come with the version 7 upgrade.

I simply chose the “Streaming” USA server. Below you can see the streaming quality.

cyberghost now works with netflix

Cyberghost now works with Netflix when you want to stream your favorite shows abroad. Video quality is pretty satisfying and optimized servers will make sure that you have a smooth experience.

Is Cyberghost working with BBC iPlayer?

Yes, it does!

Just like I did for the Netflix USA, I went for “Streaming” servers and choose “Optimized for BBC iPlayer” UK server.

cyberghost bbc iplayer experience was amazing with high quality streaming.

Because of the latest VPN bans from BBC, I was actually was not expecting my first try to have success. Yet, it did. What is more important is that you will get HD streaming experience with Cyberghost optimized servers.

Overall, Cyberghost manages to bypass streaming service bans and help us stream shows abroad. Both successes will be added as an additional point to “Software” rating of the service.

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Pricing and refund policy

Currently, Cyberghost offers three different plan to its users. 18 months, 6 months and 1-month plan. Each plan has the same features and can be used up to 7 devices simultaneously.

Earlier, the payment gateways were poor. Yet, now, you can complete your purchase with Credit Card, Paypal, and Bitcoin. Do not forget, you cannot use the same payment methods all around the world. Thus, once you submit your country, the available payment option will show up.

18 months

2.75$/ Month
2.75$/ Month
  • PPTP, L2TP, OpenVPN, IKev2
  • 50+ countries
  • 3000+ servers
  • No loggingCyberghost does not log your activities. Yet, please check their policy about logging your user logs.
  • Simultaneous connection up to 7 device
  • 30-day money back guarantee

1 Month

12.9$/ Month
12.9$/ Month
  • PPTP, L2TP, OpenVPN, IKev2
  • 50+ countries
  • 3000+ servers
  • No loggingCyberghost does not log your activities. Yet, please check their policy about logging your user logs.
  • Simultaneous connection up to 7 device
  • 30-day money back guarantee

6 month

7.99$/ Month
7.99$/ Month
  • PPTP, L2TP, OpenVPN, IKev2
  • 50+ countries
  • 3000+ servers
  • No loggingCyberghost does not log your activities. Yet, please check their policy about logging your user logs.
  • Simultaneous connection up to 7 device
  • 30-day money back guarantee

With the new pricing plan, Cyberghost is the best price/performance VPN provider in the market. It works fine on all promised platforms and it costs way less than its competitors. Definitely, it deserves 2.75$/Month.

Cyberghost refund policy

The company also offers a 45-day money back guarantee. However, it is only applicable to 6 months and 18 months plans. As for the 1-month plan, you have to ask for a refund within 14 days.

Here are some other important topics worth mentioning:

  • Atypical use of the VPN service -exceeding more than 80GB/month, may result in account termination.
  • If you wish to ask for a refund after the 45-day period, the company will only stop the renewal of your service.
  • Cyberghost terms of service of Cyberghost is so old that, they still mention about the free version of their software. It must be updated soon for better understanding. We are sorry that we cannot illuminate you better because of the outdated terms.
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Desktop software and mobile apps

Cyberghost has gone minimalist!

The new version 7.0 has a brand new minimalist look. The software is super easy to use and it runs the most important features automatically. You are protected by OpenVPN protocol with 256-bit encryption and kill switch feature by default.

cyberhost goes minimalist in 2019 by omitting plenty of unnecessary features of the software

What I love most about the Cyberghost software is that almost everything is pre-set and you do not need to add any kind of adjustment to the software. Still, in the settings menu, there are a few other options you can play around.

cyberghost server list and purpose function will help you the best server to your liking

  • Favorites: You can add your favorite servers to this list and you can easily access them on the front end of the software.
  • All servers: This will alphabetically list the all available servers. The listing gives you an insight into how far away they are from you and how crowded the servers are.
  • For downloading: This will list the P2P optimized servers. Make sure to chose one of them if you are a torrent geek! Furthermore, not all servers are P2P friendly, so, be careful!
  • For streaming: Great option to cease the unnecessary struggle to find the best servers for Netflix, BBC iPlayer etc. Just click on “For streaming” and software will show you the best/available streaming services for each different platforms! Easy!

We do also have “Connection features” menu. Same as the early version of the Cyberghost software, they tend to add an additional security layer to your privacy. Yet, is that so?

better optimized features will help you browse online world more secure

Unfortunately, almost any of these features do not work. Here is what I did.

-I visited a random site with plenty of pop-up and normal ads. Cyberghost manages to block the popups. However, it fails to block Google ads.

-It does not block malicious websites as I managed to browse a super polluted torrent website.

-It does compress the website. But make sure to keep these settings of as it may slow down the loading of the plugins running on the background.

-I visited an HTTP newspaper websites and I realized that 43 different cookies are on and they are not blocked or forced to https as well.

Overall, core features of the software work like a charm. I do like the brand new minimalist interface and removal of unnecessary features. Connecting to the VPN server is super easy and fast. You can simply find the best server for your usage purpose within just 5 seconds and add them to your favorite list.

The software offers reliable 256-bit OpenVPN encryption with a kill switch feature. All you need is there. However, the company adds some “browser extension like” features to the desktop software and they just do not work. I strongly suggest you use a popular blocker for blocking ads and cookies.

Save %79

Great server performance, no logs, 30-day money guarantee. Try Cyberghost now!

2.75$ 12.99$

Cyberghost for mobile devices

We all do have mobile devices and a VPN mobile app option is a great deal when our privacy is at the stake.

On the Cyberghost mobile app, you will find the same options featured in the desktop software.

For greater privacy, make sure to keep the “Hotspot protection” on so that you do not connect to an insecure wi-fi by mistake.

Block tracking, virus protection and compress website will give us better anonymity and help us save on bandwidth usage.

Unfortunately, you cannot block ads on your mobile device.

Server selection page is well designed and it has a search option for easier reach out to the desired country.

Other supported devices

Besides PC and smartphones, you can also use the Cyberghost with your router. You have to follow the instruction and set up the service manually.

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Security protocols

L2TP, PPTP, and OpenVPN, IKev2. These protocols were used to be supported by Cyberghost earlier. Nevertheless, the latest 7.0 update removed any protocol but OpenVPN. The default protocol gives 256-bit AES encryption which is good enough for high-end encryption as well as speed performance.

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Is Cyberghost working properly?

Cyberghost works well as a VPN service provider. The software is redesigned and now it even easier to use.

It only takes 5 seconds to find the proper server for any usage of purpose. Furthermore, the new version fixed the streaming issues, and dedicated servers will help you stream Netflix or BBC iPlayer like services in no time.

According to our test on Macbook, Windows and Android phone, I had no issues. However, I did not like the malfunctioning of the services like blocking ads, compressing data or blocking cookies. Simply, the new software has some bugs and cannot deliver its promises to the users.

Last but not least, Cyberghost “Fall back” feature is a new way of bypassing censorship in countries like Turkey, Russia, or China.

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Customer support

While I was testing the software to bypass Netflix restriction (with the previous version), I got the proxy error. After that, I connected to the customer support to get this issue solved.

cyberghost customer support experience

Even though I was not expecting such an answer, I was satisfied with it. Other than live chat, Cyberghost has a knowledge base articles, as well as ticket system, embedded in the software support menu.

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Log policy! Does Cyberghost keep logs?

Cyberghost does have a strict no-log policy guaranteeing that no user information will be kept for any purpose.

It is stated in this sentence:

  • We do NOT know at any time which user ever accessed a particular website or service
  • We do NOT know which user was connected to our CyberGhost VPN service at any given time or which CyberGhost VPN server IP they used
  • We do NOT know the set of original IP addresses of a user’s computer.

On the other hand, Cyberghost collects some data in order to improve the VPN service.

Last but not least, do not get involved with nasty online stuff while using this service. The company clearly states that:

CyberGhost forwards no data to third parties. We make express reference to the fact that we do not share data with social networks or advertising networks. CyberGhost forwards data only to observe the applicable laws or to comply with a judicial order or to implement our General Business Terms.

Be online, be safe, stay anonymous; yet, do not spam, hack or abuse any other service.

Summing up!

Cyberghost revamped its service by developing new software, deploying dedicated servers and going minimalist. Contrary to earlier average speed performance, new servers now look less crowded and they offer pretty amazing results while streaming, torrenting and browsing social media on our smartphones. Still, we find the coverage map a bit less than its competitors. Looking forward to seeing more servers to be deployed.

Pricing is relatively good when compared to other service providers and you can install the service up to 7 different devices.

As for your security, Cyberghost offers OpenVPN 256-bit encryption by default. Furthermore, they have exclusive “NoSpy” servers located in Romania -away from 5/14 eyes countries. According to Cyberghost, this will embrace you with more privacy as “Local legislation doesn’t enforce data gathering or other mass surveillance tactics”

Do I recommend Cyberghost?

Yes, I do! It serves as an amazing VPN service provider and it works very fine except the fact that the software has some bugs and needs further updates.

Save %79

Great server performance, no logs, 30-day money guarantee. Try Cyberghost now!

2.75$ 12.99$
8 Total Score
Extreme speed, affordable price

Cyberhost is an all in one VPN solution for different usage purposes. Reliable servers, great speed performance, and stable software are some of the core features you will get. Try CyberGhost now! You are under 30 days money back guarantee cover!

Performance
8
Software
6
Price
9
Customer support
9
PROS
  • No activity logging
  • Bitcoin accepted
  • Super fast servers
  • Stable desktop software and mobile app
  • Up to 7 simultaneous connection
CONS
  • P2P activities are limited to 80GB/month
  • No clear log policy when you use servers other than "NoSpy servers"
  • Blocking ads/trackers, malicious website detection, and data compression do not work.
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