CyberGhost review – Based on analytics and real user experience

CyberGhost is a Romania based VPN service provider giving us a dedicated VPN experience along with zero log policy. Via their software, the company claims that “their service will work under any scenario.” In this detailed Cyberghost review, we will dig into any features the service has and check if they are working properly or not.

18 months

2.75$/ Month
2.75$/ Month
  • PPTP, L2TP, OpenVPN, IKev2
  • 60 countries
  • 2600 servers
  • No loggingCyberghost does not log your activities. Yet, please check their policy about logging your user logs.
  • Simultaneous connection up to 7 device
  • 30-day money back guarantee

1 Month

11.9$/ Month
11.9$/ Month
  • PPTP, L2TP, OpenVPN, IKev2
  • 60 countries
  • 2600 servers
  • No loggingCyberghost does not log your activities. Yet, please check their policy about logging your user logs.
  • Simultaneous connection up to 7 device
  • 30-day money back guarantee

6 month

4.99$/ Month
4.99$/ Month
  • PPTP, L2TP, OpenVPN, IKev2
  • 60 countries
  • 2600 servers
  • No loggingCyberghost does not log your activities. Yet, please check their policy about logging your user logs.
  • Simultaneous connection up to 7 device
  • 30-day money back guarantee

Country, server coverage, and performance test

Currently, Cyberghost offers their VPN service in 60 different countries with more than 2600+ servers. North America, Europe, and Asia are greatly covered. However,  I cannot tell the same for South America, Afrika or the Middle East.

So, the company does not have a great map coverage. Yet! How about the server performance?

I run stress tests on Cyberghost servers. Below you can see the results from different parts of the world.

Cyberghost speed test results

RegionDownload (Mbps)Upload (Mbps)Ping (Ms)
Mobile - Wifi8.045.0285
Mobile - 4G9.069.51100
North America
New York6.084.1283
Chicago4.812.46331
Dallas4.853.26355
San Francisco4.452.83450
Los Angeles4.23.08420
Canada - Montreal6.283.85313
Canada - Toronto0.762.92325
South America
No server
Europe
England14.354.6148
Germany15.234.64131
France8.392.07137
Spain11.064.51187
Netherlands9.334.53126
Ukraine12.454.54163
Poland11.94.62169
Asia
Hong Kong3.322.23557
Japan3.012.16592
Others
Israel5.82.82298
Australia1.512.08722

Stable servers, reliable software, and amazing speed performance. You will have this trilogy if you use Cyberghost VPN.

If you take a look at the speed table above, you will realize there is not any speed performance gap between two related servers. Even I was running the test from Europe, USA servers proved to be performing super fast. That is to say, when you want to stream a USA website in any other country, you will get HD streaming quality.

As for Europe, the average speed was around 10 Mbps. This performance placed Cyberghost among the fastest VPN providers.

Save %73 on annual plan

Great server performance, no logs, 30-day money guarantee. Try Cyberghost now!

2.75$ 10.49$

It would not make any sense to comment about the Asia speed performance as I was running the stress test in Turkey. However, getting a speed value more than 3 Mbps from Hong Kong and Japan was surprising, indeed.

Cyberghost torrenting performance

It was kind of weird experience to download a torrent file with Cyberghost. In order to do this, we are supposed to connect to a P2P allowed server. Just like the previous reviews, I chose the Netherland P2P location and started to download a 1.3 GB file.

Click on the image below for better resolution.

cyberghost torrenting performance was okay

As experienced in the image above, the connection speed was not stable. there were so many ups and downs. However, I managed to download the file under 20 minutes.

Cyberghost gave me an average of 1 MB/Second download speed. This is acceptable yet it falls behind of its top competitors like PureVPN, HideMyAss, and CactusVPN (average 2 MB/Second download speed)

Cyberghost Popcorn time experience

Popcorn time experience was another negative one that Cyberghost fell behind my expectation. Once I started the tv show, it took around 30 seconds to collect the seeds and more than a minute to see the beginning of the show.

Last but not least, the speed was around 300KB/Second -that keeps the progress bar on red. In other words, you have to leave the popcorn time downloading the show for a while.

My TV show experience was not smooth and Cyberghost did not pass the test with promising values.

GIF check if cyberghost is working fine with popcorn time or not
back to menu ↑

Cyberghost NetFlix and BBC iPlayer

Cyberghost is not working with Netflix as the company blocked the Cyberghost VPN servers.

cyberghost is not working with netflix

Is Cyberghost working with BBC iPlayer?

Yes, it is!

Once you launch the software, you will see a menu called “Unblock streaming” and you can choose the BBC iPlayer. The software will connect you to the proper server and you will be able to watch iPlayer in HD quality just like below.

cyberghost is working fine for bbc iplayer

back to menu ↑

Pricing and refund policy

Cyberghost offers three different plans. One free version along with two paid ones.

The only difference between the paid plans is the device number you can connect simultaneously. While the cheaper premium plan allows you to use the VPN with a single device, premium plus plan offers you up to 7 simultaneous connection.

Currently, Cyberghost offers many different payment options like Credit Card, Paypal, Debit Card, and Bitcoin.

When you change the location, the website will lead to a proper page where other payment options are available. If a tax is applicable, the end price will change accordingly.

18 months

2.75$/ Month
2.75$/ Month
  • PPTP, L2TP, OpenVPN, IKev2
  • 60 countries
  • 2600 servers
  • No loggingCyberghost does not log your activities. Yet, please check their policy about logging your user logs.
  • Simultaneous connection up to 7 device
  • 30-day money back guarantee

1 Month

11.9$/ Month
11.9$/ Month
  • PPTP, L2TP, OpenVPN, IKev2
  • 60 countries
  • 2600 servers
  • No loggingCyberghost does not log your activities. Yet, please check their policy about logging your user logs.
  • Simultaneous connection up to 7 device
  • 30-day money back guarantee

6 month

4.99$/ Month
4.99$/ Month
  • PPTP, L2TP, OpenVPN, IKev2
  • 60 countries
  • 2600 servers
  • No loggingCyberghost does not log your activities. Yet, please check their policy about logging your user logs.
  • Simultaneous connection up to 7 device
  • 30-day money back guarantee

Cyberghost refund policy

The company offers 30-days money back guarantee with “no question asked” motto.

In case, you do not like the service or it is not working properly for your end, simple contact with their customer support and you will be fully refunded.

back to menu ↑

Desktop software and mobile apps

Note: Cyberghost has changed its software and now it has a brand new looking. The features have not changed. It is just easier to use and user-friendly. Lastly, you are not able to change the protocols. It is OpenVPN 256bit encryption by default. If you like to change the protocols, you have to set them up manually.

Cyberghost PC software provides six different options for different usage purpose. These are “Surf Anonymously, Unblock Streaming, Protect Wi-Fi, Torrent Anonymously, Unblock Basic Websites and Chose My server”. Each option will connect you to a proper server optimized for your desired purpose.

The software is super easy to use and user-friendly.

If you cannot find what you are looking for in the main menu, feel free to use “Choose my server” option and connect any server you want. In this option, you can search the location. However, even though it is not a big deal, you cannot search the countries. It is a minus point for the software.

Other than that, the software works properly and gives us what we actually need. Indeed, I am in love with the design of the “Unblock Streaming and Unblock Basic websites” menu. They are designed in such a great way that with a single click, your desired website will be available.

Good job!

What I love most about the Cyberghost software is that almost everything is pre-set and you do not need to add any kind of adjustment to the software. Still, in the settings menu, there are few other options you can play around.

  • In the “Connection menu you can change DNS servers, protocol selection and the usage of the ports.
  • Wi-fi option will prompt a warning when you are about to connect to an unknown Wi-fi.
  • “App protection” is like switch kill. You can add the apps you want to shut down in case VPN connection drops. Such as torrent apps…

What I stated above are some features which can be found in other VPN service providers as well.

Let’s take a look at the ones dedicated to Cyberghost.

Once you select “Surf Anonymously” you will come across some unique features.

cyberghost unique features

These features will add an additional layer to your online security:

  • You can block malicious websites and avoid downloading malware
  • By compressing data, you can reduce the amount of bandwidth usage. (Great option for metered connections)
  • No one likes ads, “Block ads” feature will block any advertisement that might be visible while surfing.
  • “Block online tracking” is another great feature to stop third parties to stuff cookies to your browser and collect user data.

Each different usage menu will bring up new options. You can always change them to your liking.

Cyberghost ads blocker is not working.
Save %73 on annual plan

Great server performance, no logs, 30-day money guarantee. Try Cyberghost now!

2.75$ 10.49$
back to menu ↑

Security protocols

Currently, Cyberghost offers 4 different protocols: L2TP, PPTP, and OpenVPN, IKev2.

Cyberghost for mobile devices

We all do have mobile devices and a VPN mobile app option is a great deal when our privacy is at the stake.

On the Cyberghost mobile app, you will find the same options featured in the desktop software.

For greater privacy, make sure to keep the “Hotspot protection” on so that you do not connect to an insecure wi-fi by mistake.

Block tracking, virus protection and compress website will give us better anonymity and help us save on bandwidth usage.

Unfortunately, you cannot block ads on your mobile device.

Server selection page is well designed and it has a search option for easier reach out to the desired country.

Other supported devices

Besides PC and smartphones, you can also use the Cyberghost with your router. You have to follow the instruction and set up the service manually.

back to menu ↑

Is Cyberghost working properly?

It has been a while since we have not updated our review and as of mid-2018, Cyberghost has a brand new looking as well as plenty of new offers for its users.

First of all PC software and mobile app are redesigned and it works like a charm.

Secondly, you are now allowed up to 7 simultaneous connection with a single account. It will give you enough room for each of your smart device.

Last but not least, we had some Netflix issues with our first try as the service was banned by Netflix. Yet, now, they have plenty of dedicated streaming servers both for Netflix and BBC iPlayer.

Yes, it is working properly. However, in super strict areas like Turkey, China, Russia, they are under blockage and their login system is not accessible.

Simply Cyberghost is not a good option for travelers.

back to menu ↑

Customer support

While I was testing the software to bypass Netflix restriction, I got the proxy error. After that, I connected to the customer support to get this issue solved.

cyberghost customer support experience

Even though I was not expecting such an answer, I was satisfied with it. Other than live support, Cyberghost has a knowledge base articles, as well as ticket system, embedded in the software support menu.

back to menu ↑

Log policy! Does Cyberghost keep logs?

Cyberghost does have a strict no-log policy guaranteeing that no user information will be kept for any purpose.

It is stated in this sentence:

CyberGhost collects and uses no personal data, such as e-mail addresses, name, domicile address and payment information.

On the other hand, Cyberghost collects some data in order to improve the VPN service.

Last but not least, do not get involved with nasty online stuff while using this service. The company clearly states that:

CyberGhost forwards no data to third parties. We make express reference to the fact that we do not share data with social networks or advertising networks. CyberGhost forwards data only to observe the applicable laws or to comply with a judicial order or to implement our General Business Terms.

Be online, be safe, stay anonymous; yet, do not spam, hack or abuse any other service.

18 months

2.75$/ Month
2.75$/ Month
  • PPTP, L2TP, OpenVPN, IKev2
  • 60 countries
  • 2600 servers
  • No loggingCyberghost does not log your activities. Yet, please check their policy about logging your user logs.
  • Simultaneous connection up to 7 device
  • 30-day money back guarantee

1 Month

11.9$/ Month
11.9$/ Month
  • PPTP, L2TP, OpenVPN, IKev2
  • 60 countries
  • 2600 servers
  • No loggingCyberghost does not log your activities. Yet, please check their policy about logging your user logs.
  • Simultaneous connection up to 7 device
  • 30-day money back guarantee

6 month

4.99$/ Month
4.99$/ Month
  • PPTP, L2TP, OpenVPN, IKev2
  • 60 countries
  • 2600 servers
  • No loggingCyberghost does not log your activities. Yet, please check their policy about logging your user logs.
  • Simultaneous connection up to 7 device
  • 30-day money back guarantee

Summing up!

Cyberghost is a reliable, secure and one of the fastest VPN service providers in the market. According to the test I have run with Cyberghost, the service proved to be working like a charm in usage purposes while it also did fail in some.

Stability and reliability would be two of the main reasons why you should go after Cyberghost. Moreover, it is working great for daily usage, as well as stable on our mobile devices. However, the speed may let you down while downloading a Popcorn time show or a torrent file with the P2P servers.

Furthermore, the Cyberghost servers were blocked by the Netflix and it is not working at the moment.

Note: According to the latest update, Cyberghost has updated its servers and software. Now they offer dedicated streaming servers and Netflix works as well.

It is possible to call Cyberghost an all in one VPN service if the Netflix is not a deal on your end.

Save %73 on annual plan

Great server performance, no logs, 30-day money guarantee. Try Cyberghost now!

2.75$ 10.49$
8.4 Total Score
Extreme speed, affordable price

Cyberhost is an all in one VPN solution for different usage purposes. Reliable servers, great speed performance, and stable software are some of the core features you will get. Try CyberGhost now! You are under 30 days money back guarantee cover!

Performance
7
Software
9
Price
8.5
Customer support
9
PROS
  • No activity logging
  • Bitcoin accepted
  • Super fast servers
  • Stable desktop software and mobile app
  • Up to 7 simultaneous connection
CONS
  • Slow Popcorn Time and torrenting performance. P2P servers should be improved
Add your review

We will be happy to hear your thoughts

Leave a reply

Your total score

odio in suscipit pulvinar id Aliquam ut porta. consequat. leo. ipsum
VpnXD

Send this to a friend